Shipping & Returns
As a general rule, packages are sent within 48 hours after receipt of payment. For shipments in Costa Rica, these are made through the costa rica courier or courier system. For shipments outside of Costa Rica, we use DHL that provides tracking tools for the merchandise and respect the transportation rates that have been published by the DHL company.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package. We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do everything possible to protect the mechadería.
In case of packages lost by the carrier, where the reason is not the address to which it was sent, in your next purchase we will send you an extra package.